Customer support
Customer Support
Sorts messages from Gmail and LINE OA into the thread and drafts replies.
- Gmail
- LINE Official Account
In packs Sales
- 3 marked urgent
- Gmail and LINE in one thread
- Reply to the refund question is drafted
14 messages sorted, replies drafted
Example prompts
- Sort this morning's customer messages and flag the urgent ones.
- Draft a reply to the refund question in LINE for me to review.
- Which emails are still waiting for an answer after two days?
Examples only. Your agent is tailored to your work.
Approval rule
It does not send a reply until a person approves.
Replies to customers
Trust level and approval
Every agent starts as an Intern. Your admin can promote it to Specialist.
Intern
Every action waits in the approval queue.
Specialist
May pre-approve only these low-impact actions:
- Labelling emails
- Replying on LINE OA (pre-approved by your admin)
Sending email replies always needs a person's approval.
Emergency stop: available per agent and for the whole instance. It blocks new turns until an admin clears it.